Medicaid Case Managers work within Medicaid managed care programs to help Medicaid members access appropriate health care. They work with Medicaid members and collaborate with other healthcare workers to ensure that their clients receive appropriate preventative and maintenance health care.

Medicaid Case Managers evaluate their clients’ healthcare needs, including their ability to safely live independently at home. They will develop a plan of treatment and medical care services that may include arranging for at-home care and services, providing necessary medical equipment and supplies, and arranging other services such as transportation as needed.

Medicaid Case Managers should have very good interpersonal skills, and be able to develop good relationships with clients, their families, and with other healthcare workers. They should also have excellent written and verbal communication skills, and good problem-solving, decision-making and organizational skills. In addition they should be able to work effectively both alone and in a team.