Complex Care Managers develop care and treatment programs for clients who are affected by serious illnesses or complicated injuries that require specialized or long term treatment. The primary role of the Complex Care Manager is to assess patient needs and develop a personalized treatment program to meet those needs, and also to ensure that patients carry out any physician instructions and recommendations to improve their health status.

Complex Care Managers often work for insurance carriers, and because patients with complex health conditions have complicated and expensive healthcare needs, the Complex Care Manager has an important role in ensuring patients receive the healthcare they need, while keeping the costs of that healthcare to a minimum.

Because Complex Care Managers work with clients and their families as well as with other healthcare service providers, they should have excellent interpersonal skills, and written and verbal communication skills. In addition they should have good organizational, problem-solving, and decision-making skills.