Clinical Care Managers may work in nursing homes, hospices or other healthcare facilities, or for organizations such as insurance carriers. Wherever they work, their focus is typically on developing patient and client treatment plans to meet the healthcare needs of their patients. In some cases, a Clinical Care Manager may also supervise teams of other healthcare workers such as hospice nurses or social workers.

The primary role of a Clinical Care Manager lies in coordinating healthcare and treatment plans for their patients. Often their focus is on helping their clients live as independently as possible, by arranging access to medical treatment and healthcare services. Their responsibilities include assessing the needs of their patients, developing individualized treatment plans, and coordinating healthcare services that meet the short and long term needs of their clients. To do this they work with clients, clients’ family members, physicians, caregivers and healthcare service providers.

Clinical Care Managers must have excellent interpersonal skills, and should be able to develop effective relationships with clients, family members, and other healthcare workers. Excellent written and verbal communication skills are also important, and Clinical Care Managers should also have good organizational and problem-solving skills.